Red Lobster – A Message From Our CEO About COVID-19

by | Emails to Customers

Right now communicating with your customer’s about COVID-19 is extrememly critical.

The following is the email sent out from Red Lobster’s CEO Kim Lopdrup

A Message from Red Lobster CEO Kim Lopdrup

At Red Lobster, our purpose is to delight seafood lovers, now and for generations. That’s why it is always our top priority to provide everyone the best experience in our restaurants while protecting the health and safety of our guests and employees. The desire to keep our team members and guests safe has guided the decisions we have made every day for over 50 years, and it is no different now. Like each of you, we understand that we share a responsibility to protect our families and communities, which has caused us to take a number of actions in response to the novel coronavirus (COVID-19) threat.

To start, we already had robust quality assurance and safety standards in place, which we have reinforced. We are also closely monitoring and following guidance and advice regarding this illness from the Center for Disease Control and Prevention (CDC). Thus, we have taken the following preventative steps:

  • Reinforcing vigorous cleaning and sanitizing of surfaces across the restaurant including, but not limited to, door/handles, bathroom surfaces, table tops, salt/pepper shakers, table top devices, check holders and menus.
  • Reinforcing our strict operating procedures including our long-standing policy of not letting employees work while sick.
  • Educating employees on the COVID-19 threat and preventative measures and guidelines by the CDC.
  • Installing PURELL wall-mount hand sanitizer dispensers in the lobby and restroom hallway of each Red Lobster restaurant.

When you do not feel up to dining in one of our restaurants, we encourage you to take advantage of the various ways we can continue to serve you and your family. While all of our restaurants offer To Go service, many of our locations now offer curbside pick-up and delivery. You can access our full menu and earn My Red Lobster Rewards points by ordering delivery from www.RedLobster.com or in the My Red Lobster Rewards app. Additional delivery options are available through DoorDash, Uber Eats, Grub Hub and Postmates.

This continues to be a fast-moving and evolving issue, and we are working diligently to take the steps to protect our valued guests and employees. Thank you for your support and trust.

 

Kim A. Lopdrup
Chief Executive Officer